Last edited by Mogrel
Sunday, November 1, 2020 | History

15 edition of Virtual reference best practices found in the catalog.

Virtual reference best practices

tailoring services to your library

by M. Kathleen Kern

  • 33 Want to read
  • 17 Currently reading

Published by American Library Association in Chicago .
Written in English

    Subjects:
  • Electronic reference services (Libraries)

  • Edition Notes

    Includes bibliographical references and index.

    StatementM. Kathleen Kern.
    Classifications
    LC ClassificationsZ711.45 K47 2009
    The Physical Object
    Paginationp. cm.
    ID Numbers
    Open LibraryOL16775224M
    ISBN 109780838909751
    LC Control Number2008015379


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Virtual reference best practices by M. Kathleen Kern Download PDF EPUB FB2

When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do. The recently published Virtual Reference Service Guidelines from the Reference and User Services Association (RUSA), which is reproduced in appendix A, provides the starting point.

Kern, a leading virtual reference expert,   Virtual Reference Best Practices by M Kathleen Kern,available at Book Depository with free delivery :// Get this from a library. Virtual reference best practices: tailoring services to your library.

[M Kathleen Kern] -- "When it comes to virtual reference, one size doesn't fit all. What works in one library won't necessarily work in another. How do you figure out what to do.

Kern, a leading virtual reference expert,   Best Practices Findings > Over half of patrons, excluding circulation transactions, were observed receiving assistance of some kind. > Finding items on the shelf caused the greatest need for assistance, followed by finding the right section.

Less than 15% of patrons needed help with guiding research, explaining services, and recommending :// / Contact Virtual Reference & Research Working Group with questions about this guide. Contact The User Research Center with questions about usability testing and resources.

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Librarian combines the greeting with a reference You might also be interested in the Best Practices advocated by the Australian 24/7 medical libraries cooperative Chasing the Sun and the VR Tips & Best Practices offered on the ALA-RUSA Virtual Reference Companion website.

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